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Customer Survey

How was your trip?

Thank you for choosing YCAT! To continue providing our customers with the highest level of customer service, we would appreciate your input in rating our performance during your recent bus experience. This survey will only take a moment.

Demographics:

Gender:
if other add details here:
Age:
Ethnicity:
Primary Language:
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City/Community you live in:
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Reason for your trip today:
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What change is the most important to you?:
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Last mile. Once you get off the bus, how do get to your destination:
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Rates:

On a scale of 1-5, where 1 being not satisfied and 5 being very satisfied

How satisified are you with:
Current overall bus service:
Bus Drivers Customer Service:
Fare Price:
On-time performance (arriving on time):
Bus cleanliness:
Bus stop cleanliness:
Bus driven safely:
YCAT Website Navigation:
Ease of understanding Routes and Schedules:
Professional/Courteous Office Staff:
Area/communities being serviced:

On a scale of 1 to 5, where 1 is Unlikely and 5 is Very Likely

How likely are you to:
Recommend YCAT to friends, family, and co-workers:
Use YCAT again:

 

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